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Maintenance & Support

Rethink Network Hardware: Break Free from Outdated Beliefs

2 min read

Rethink Network Hardware: Break Free from Outdated Beliefs

When Old Habits Don’t Fit Modern Realities One of my favorite stories is the "ham story." It’s an allegory about why we cling to outdated practices...

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Cisco Catalyst: Understanding Cloud Monitoring vs. Cloud Management

6 min read

Cisco Catalyst: Understanding Cloud Monitoring vs. Cloud Management

Cisco has been making significant changes to its Digital Network Architecture (DNA) offerings, particularly with the rebranding of DNA Center to...

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5 min read

Navigating Cisco Success Tracks: What You Need to Know

Cisco has rolled out yet another layer to their support services—Success Tracks. If you're already familiar with SMARTnet, you might be wondering how...

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Discover the key differences between MPO and MTP connectors.

2 min read

MPO vs. MTP Connectors: Differences Every Network Engineer Should Know

Let’s clear up some confusion! MPO (Multi-Fiber Push-On) and MTP (Mechanical Transfer Push-On) connectors might sound like tech jargon, but they’re...

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Edgeium celebrates being named to the Inc. 5000

3 min read

Edgeium Ranks Among the Fastest-Growing Companies on the Inc. 5000

Edgeium is proud to announce its inclusion in the 2024 Inc. 5000 list, ranking No. 2840 among the fastest-growing private companies in America. This...

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Cisco Hardware Lead Times Update

2 min read

Cisco Hardware Lead Times Update

Like most things that got interrupted when COVID hit in 2020, so too did the supply chain Cisco used to build its products. We saw 4- to 12-week...

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updating cisco IOS screen

1 min read

How often should you update Cisco IOS? How important is it?

For the 15-ish years I’ve been in the TPM (third party maintenance) space, one of the primary objections I’ve heard from potential new customers is,...

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What's the Difference Between Software Updates and Software Upgrades?

2 min read

What's the Difference Between Software Updates and Software Upgrades?

It’s easy to use the terms “software update” and “software upgrade” interchangeably, but when it comes to determining what you need to meet your...

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Two women standing near networking devices talking while looking at a laptop

2 min read

Common Support Issues & Resolutions for Popular Cisco Devices

There’s no doubt Cisco is the most popular OEM in the industry. They build superior products that last. But like everything else, sometimes their...

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How to Reduce Your Risk of Network Downtime

2 min read

How to Reduce Your Risk of Network Downtime

When the network goes down, all eyes are on you. Downtime means lost business, lost revenue, more overtime, and lots of stress spread between you and...

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3 min read

How to Reset Your Cisco 9300 Switch Password

There are three main reasons you may need to reset your Cisco Catalyst 9300 series switch password: either you’re locked out, your admin is longer...

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5 min read

Sales Engineer Pro Tips for Navigating the Secondary Market

When it comes to technology, everyone wants the hot new item, but the pretty new things aren’t always in your budget. This is certainly true in the...

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3 min read

Cisco IOS Updates Without SMARTnet

Did you know that IOS updates are available from Cisco and DO NOT always require a SMARTnet contract?

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