Warranty Details
This warranty applies to pre-owned and refurbished original equipment manufacturer (“OEM”)
branded equipment and OEM branded equipment acquired outside of authorized resale channels (collectively, the “Equipment”). Edgeium warrants that the Equipment sold to Buyer will be free from defects in material and workmanship for the lifetime of such Equipment provided that the Equipment is properly used and maintained. This warranty is nontransferable and only valid for the original purchaser of the Equipment (“Buyer”).
During the warranty period, Edgeium will, at its discretion, either replace defective Equipment with a properly functioning unit (“Replacement Equipment”) or issue a credit to Buyer for the purchase price paid by Buyer for the defective Equipment. Edgeium reserves the right to replace defective Equipment with the same model or an upgraded model with comparable functionality.
The warranty period for the Equipment commences on the day of shipment. If the Equipment under this warranty is claimed to be defective, please notify Edgeium at (469)629-5565, and request a return material authorization (RMA) to return the Equipment. All Equipment returned to Edgeium must be packaged in packing materials that afford the same degree of protection from damage and electrical discharge as the original packaging materials.
Buyer must ship the defective Equipment back to Edgeium unless otherwise agreed upon. Buyer must do so within ten (10) days of receipt of Replacement Equipment or refund, whichever is applicable. If Buyer fails to return the defective Equipment, and if Edgeium issued Buyer a credit for the defective Equipment, Edgeium may cancel the credit. If Buyer fails to return the defective Equipment, and if Replacement Equipment has been sent, Buyer shall be liable for the cost of such Replacement Equipment and Edgeium will invoice Buyer accordingly. Edgeium will pay for the costs to ship Replacement Equipment to the Buyer but only if shipped to the same location to which Edgeium initially delivered the Equipment or another location with comparable shipping costs. Replacement Equipment will be shipped using Edgeium’s preferred carrier, freight prepaid by Edgeium.
This warranty does not apply to any failure of the Equipment due to misuse, abuse, accident, normal wear and tear, neglect, mishandling, lack of proper maintenance, environmental factors, improper installation or configuration, flood, fire or other natural disasters, physical damage, vandalism, electrical issues such as lightning, power surges or incorrect electrical voltages, or improper modifications. Any changes to the original configuration will invalidate the warranty.
This warranty does not apply to any new OEM branded equipment for which Edgeium is an authorized reseller or any new OEM branded equipment acquired for resale by Edgeium from an authorized reseller. Warranties for such equipment are provided solely by the manufacturer of the equipment.
Rev. 10/18
EDGEIUM EXPRESSLY DISCLAIMS ANY AND ALL EXPRESS OR IMPLIED WARRANTIES WITH RESPECT TO ANY SUCH EQUIPMENT, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. To the extent it is authorized to do so, Edgeium will pass through to the Buyer any transferable warranties. Edgeium’s sole responsibility with respect to any such warranties is to provide Buyer with reasonable assistance in its efforts to have the manufacturer honor the warranties.
This warranty does not cover mainframes, software, batteries, licenses or any equipment provided as part of Edgeium’s maintenance services or other services. Edgeium disclaims any warranty, express or implied, for such goods and services, except as separately agreed to in writing by Edgeium.
EXCEPT AS SET FORTH ABOVE, OR AS OTHERWISE AGREED TO BY EDGEIUM IN WRITING, EDGEIUM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, WITH REGARD TO THE EQUIPMENT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, PERFORMANCE, SUITABILITY, OR NON-INFRINGEMENT.
THE REMEDY OF REPLACEMENT OR REFUND, AS DETERMINED IN EDGEIUM’S SOLE DISCRETION, WILL BE THE EXCLUSIVE AND SOLE REMEDY OF BUYER WITH
RESPECT TO ANY CLAIMS BASED ON THE EQUIPMENT. IN NO EVENT SHALL EDGEIUM BE LIABLE FOR ANY SPECIAL, INCIDENTAL, CONTINGENT, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGE OR LOSS OF OTHER PROPERTY OR GOODS, LOSS OF PROFITS OR REVENUE, LOSS OF USE OR LOSS OF DATA.
THE WARRANTY COVERAGE SET FORTH ABOVE TERMINATES UPON THE SALE OR TRANSFER OF THE EQUIPMENT BY BUYER TO ANOTHER PARTY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
