Reduced Costs
Edgeium customers save up to 80% of the costs associated with annual hardware maintenance services compared to OEM network support plans.
Expert Support
Through our CovrEDGE third party hardware support, every ticket is immediately assigned to an engineer with the highest level of certification for your specific OEM, including a CCIE for Cisco.
Flexible Terms
We build every network maintenance contract to fit your business. If you’re planning on replacing a switch in 4 months, we’ll do a 4 month contract.
No Forced Upgrades
All OEMs practice inflating maintenance costs to dissuade continued use. Edgeium instead provides a way to extend the life of your existing network assets.
Free Upgrades
When applicable, we will replace failed hardware with a newer generation product. A standalone 3750X can be replaced with a 3850.
How Third Party Maintenance Works
Schedule Demo with Expert
Complete CovrEDGE Maintenance Analysis
Choose your SLA
Access your CovrEDGE Portal
Realize lower Operating Expenses (OpEx)
Global CovrEDGE
Edgeium has gone global — serving companies of all scales around the world by providing network maintenance services. Our team helps your organization better manage your IT network support by offering multiple TPM service-level agreements. We commit to delivering the highest quality third party hardware support, giving you the flexibility to manage your network in the most efficient, cost-effective way possible.
- Hundreds of stocking locations in 96 countries.
- Remote and onsite technicians available.
- Service level agreements that include hardware replacement within four hours or the next business day.
- First call to highest-level certified technicians for your specific OEMs.
Service Levels Available
Sparing as Service
- Hardware Replacement: Next Business Day and 4 Hour
- Email Ticketing
- CovrEDGE Portal
8x5xNBD
- Support Hours: 8am-5pm
- Hardware Replacement: Next Business Day
- Email Ticketing
- CovrEDGE Portal
- Expert Technical support
24x7x4HR
- Support Hours: 24/7
- Hardware Replacement: 4 hours
- Email Ticketing
- CovrEDGE Portal
- Expert Technical support
Supported Brands
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What is third party maintenance?
Third-party maintenance is an alternative to traditional OEM support plans, offering coverage on current and previous-generation hardware. Edgeium provides cost-effective hardware support for server, storage, and network equipment.
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Does Edgeium CovrEDGE™ provide software updates?TPM is best for access and legacy hardware. On average, more than 60% of an enterprise network doesn’t need an OEM maintenance contract to access software updates.
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CovrEDGE™ Services vs. OEM ServicesTPM services differ from OEM support by offering comparable support at a fraction of the cost. Edgeium TPM is vendor-agnostic and allows customers to have a single contract for multiple OEMs. OEM support contracts are expensive and non-flexible, forcing customers to upgrade hardware to maintain network maintenance services.
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Why use a TPM provider?Using a TPM provider will save you anywhere between 50-80% on hardware maintenance services. In addition to savings, using third-party maintenance allows you to extend the life of your equipment, use assets longer, and offset future CAPEX events. This coverage allows you to control your network based on business needs rather than the OEM upgrade schedule.
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What makes you different from other TPM providers?We are vendor-agnostic, which allows customers to put multiple OEMs under a single contract. All TPM services are handled by engineers with the highest level of certification for their specific OEM. With no escalation process, our network maintenance services resolve problems faster and get your network up and running with fewer headaches.
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Where are your call centers/engineers located?
We have engineers placed around the globe, providing world-class third-party maintenance regardless of geographic location.
Testimonials
"I can’t say enough about Edgeium. I was in Houston for a scheduled upgrade and unboxing what was supposed to be a turnkey solution and realized the vendor didn’t include the needed components to complete the install. I called Joe, and he literally had someone fly down with the parts that same day. I couldn’t believe it. I was able to complete the upgrade as planned. Thank you Edgeium!"
"Edgeium’s fast turnaround on quotes, quick shipping and follow-up allows me to focus on my job – not the when and how of logistics of gear. They work easily with my team and offer technical expertise when I don’t have the time to research parts and compatibility. That alone makes my job more efficient and easier."
"Very friendly, attentive, and responsive services. Amazing prices for all major name brands devices like (Dell, Cisco, Juniper, etc.). Also, I’d recommend anyone to try out Edgeium brand SFP’s. They cost a fraction of the name brand and work the same as the OEM units."
"Edgeium branded optics are a lot better quality than many others that I’ve tried in the past. Much closer to Cisco Original than my prior vendors."
Contact Us
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Phone
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Email
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U.S. Headquarters
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Questions?
Use our live chat. Representatives available Monday – Friday 7 A.M. – 6 P.M.
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