Maintenance & Support

Third Party Maintenance

Edgeium’s CovrEDGE™ is a reliable third party maintenance service (TPM) — a low-cost alternative to OEM network maintenance services.

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Technician performing server maintenance under CovrEDGE third-party network support.

Why Choose CovrEDGE?
Engineer managing network infrastructure through CovrEDGE third-party maintenance services.

Reduced Costs

Edgeium customers save up to 80% of the costs associated with annual hardware maintenance services compared to OEM network support plans.

Technician providing remote network support through CovrEDGE third-party maintenance services.

Expert Support

Through our CovrEDGE third party hardware support, every ticket is immediately assigned to an engineer with the highest level of certification for your specific OEM, including a CCIE for Cisco.

Business professionals reviewing network maintenance plans with CovrEDGE services.

Flexible Terms

We build every network maintenance contract to fit your business. If you’re planning on replacing a switch in 4 months, we’ll do a 4 month contract.

 

Data center server racks supported by CovrEDGE third-party maintenance services.

No Forced Upgrades

All OEMs practice inflating maintenance costs to dissuade continued use. Edgeium instead provides a way to extend the life of your existing network assets.

Close-up of server hardware managed under CovrEDGE.

Free Upgrades

When applicable, we will replace failed hardware with a newer generation product. A standalone 3750X can be replaced with a 3850.

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CovrEDGE Savings Calculator

Estimate your potential savings with CovrEDGE third party network maintenance services.


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CovrEDGE Portal

Managing network maintenance contracts should be simple. Our vendor-agnostic network asset management and ticketing system tracks and manages all IT assets in one convenient location, whether purchased from or supported by Edgeium.

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How Third Party Maintenance Works

1-3
Schedule Demo with Expert
2
Complete CovrEDGE Maintenance Analysis
3
Choose your SLA
4
Access your CovrEDGE Portal
5
Realize lower Operating Expenses (OpEx)

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Maintenance Renewal Coming Soon?

Save up to 70% annually.


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Global CovrEDGE

Edgeium has gone global — serving companies of all scales around the world by providing network maintenance services. Our team helps your organization better manage your IT network support by offering multiple TPM service-level agreements. We commit to delivering the highest quality third party hardware support, giving you the flexibility to manage your network in the most efficient, cost-effective way possible. 

  • Hundreds of stocking locations in 96 countries.
  • Remote and onsite technicians available.
  • Service level agreements that include hardware replacement within four hours or the next business day.
  • First call to highest-level certified technicians for your specific OEMs.
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CoverEDGE TPM is a low cost alternative for OEM hardware maintenance services.
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Service Levels Available


Sparing as Service

  • Hardware Replacement: Next Business Day and 4 Hour
  • Email Ticketing
  • CovrEDGE Portal


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8x5xNBD

  • Support Hours: 8am-5pm
  • Hardware Replacement: Next Business Day
  • Email Ticketing
  • CovrEDGE Portal
  • Expert Technical support

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24x7x4HR

  • Support Hours: 24/7
  • Hardware Replacement: 4 hours
  • Email Ticketing
  • CovrEDGE Portal
  • Expert Technical support

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Supported Brands
ARISTA-LOGO-200x100 PLANTRONICS-LOGO-200x100 OPENGEAR-LOGO-200x100 NETAPP-LOGO-200x100 HP-LOGO-200x100 FORTINET-LOGO-200x100 DELL-EMC-LOGO CISCO-LOGO-200x100 BROCADE-LOGO-200x100 Hewlett_Packard_Enterprise_logo-1



FAQ-01-2

 

Testimonials

Here what our customers have to say:
"I can’t say enough about Edgeium. I was in Houston for a scheduled upgrade and unboxing what was supposed to be a turnkey solution and realized the vendor didn’t include the needed components to complete the install. I called Joe, and he literally had someone fly down with the parts that same day. I couldn’t believe it. I was able to complete the upgrade as planned. Thank you Edgeium!"
Director of Network Engineering
Large Healthcare Conglomerate
"Edgeium’s fast turnaround on quotes, quick shipping and follow-up allows me to focus on my job – not the when and how of logistics of gear. They work easily with my team and offer technical expertise when I don’t have the time to research parts and compatibility. That alone makes my job more efficient and easier."
Senior Network Engineer
Top 5 Transportation Company
"Very friendly, attentive, and responsive services. Amazing prices for all major name brands devices like (Dell, Cisco, Juniper, etc.). Also, I’d recommend anyone to try out Edgeium brand SFP’s. They cost a fraction of the name brand and work the same as the OEM units."
Network Engineer
Mobile Gaming Company
"Edgeium branded optics are a lot better quality than many others that I’ve tried in the past. Much closer to Cisco Original than my prior vendors."
Network Manager
Fortune 1000 Oil & Gas Company


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